Position: Customer Service Representative- Part Time
Turner Dairy Farms, Inc. is looking for a highly motivated person to fill our PART TIME customer service representative position. This person will work 20-24 hours per week which will also include every third Saturday. The schedule will vary but must be able to start as early as 8:00 AM and stay as late as 6:00 PM.
Position Summary: This team member is responsible for communicating with our customers and other Turner Dairy employees. They will receive and respond to all incoming phone calls and communicate with customers about their orders, delivery, products, and complaints. Computer skills are required to input phone and fax orders into our computer ordering system.
Essential Duties, Responsibilities, Skills and Qualifications:
1 Serve as the primary interface with the customer. Responsible for building relationships which includes providing excellent customer service, placing customer orders and resolving customer complaints
2 Answer incoming phone calls; taking orders, transferring calls, and taking messages
3 Make outgoing calls to obtain orders from customers
4 Data entry of customer verbal and fax orders into the Turner Dairy computer ordering system
5 Verify that all customer orders are obtained in a timely manner
6 Run order tickets and load sheets for the cooler loadout personnel
7 Excellent communication skills both verbal and written
8 The ability to deal with a wide range of personality types is needed to successfully deal with customers, employees, contractors and vendors
9 Able to conduct oneself in a professional manner
10 Responsible, dependable and punctual
11 High School Graduate or GED
12 Experience in a customer service field preferred with strong knowledge of customer care processes and techniques
13 Ability to use an adding machine
14 Experience with Microsoft Office programs, especially Outlook. Working knowledge of Excel is a plus
15 Basic math to add, subtract, multiply and divide
16 Must be organized and able to handle multiple tasks effectively
17 Majority of the time is spent at a work station using a computer, phone and interacting with customers and staff
Email your resume and cover letter to HR@turnerdairy.net We look forward to hearing from you!
Turner Dairy Farms, Inc. was voted by our employees as the Pittsburgh Post Gazette Top Place to work in Pittsburgh for 2011, 2013 and 2015!
Turner Dairy Farms, Inc
1049 Jefferson Road
Pittsburgh, PA 15235
EEO/AA Employer M/F/D/V