Position:  Customer Service Representative- Part Time                 1-31-2020

Turner Dairy Farms, Inc. is looking for a highly motivated person to fill our PART TIME customer service representative position.  This person will work 16-24 hours per week which will also include every third Saturday.  The schedule will vary but must be able to start as early as 7:00 AM and stay as late as 6:00 PM.

Position Summary:  This team member is responsible for communicating with our customers and other Turner Dairy employees.  They will receive and respond to all incoming phone calls and communicate with customers about their orders, delivery, products, and complaints.   Computer skills are required to input phone and fax orders into our computer ordering system.

Essential Duties, Responsibilities, Skills and Qualifications:

• Serve as the primary interface with the customer. Responsible for building relationships which include providing excellent customer service, placing customer orders and resolving customer complaints
• Answer incoming phone calls, taking orders, transferring calls, and taking messages
• Make outgoing calls to customers in order to obtain orders
• Data entry of customer verbal and fax orders into the Turner Dairy computer ordering system
• Verify that all customer orders are obtained in a timely manner
• Run order tickets and load sheets for the cooler loadout personnel
• Excellent communication skills both verbal and written
• The ability to deal with a wide range of personality types is needed to successfully deal with customers, team members, contractors and vendors.
• Able to conduct oneself in a professional manner
• Must be organized and able to handle multiple tasks effectively
• Responsible, dependable and punctual
• Experience in a customer service field preferred with strong knowledge of customer care processes and techniques
• Ability to use an adding machine
• Experience with Microsoft Office programs; especially Office365, Word, Excel is required
• Basic math or add, subtract, multiply and divide
• High School Graduate or GED
• Majority of the time is spent at a workstation using a computer, phone and interacting with customers and staff

*  Please do not contact job poster about other services, products or commercial interests

*  Please, no phone calls about this position

Turner Dairy Farms, Inc.

1049 Jefferson Road

Pittsburgh, PA  15235

412-372-2211

**Pittsburgh Post- Gazette Top Place to Work in Pittsburgh!

Turner Dairy Farms, Inc. is an Equal Opportunity Employer- EEO/AA  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, genetics, or any other category protected under federal, state or local laws.

Position Overview: 

This job consists of general warehousing duties. These duties will include but are
not limited to accurate and efficient pulling and loading orders for outbound trucks and trailers. Stock replenishment, cleanup, and completion of all associated paperwork. Proper rotation of products and maintaining quality standards. This is a labor intensive job.

Essential Job Functions: 

• Rotate ingredients and resale items (First In, First out) in accordance with Good Manufacturing Practices and HACCP
• Complete all records required by federal, state and local authorities
• Maintain work area in a clean and organized manner
• Maintain the facilities so that it meets OSHA standards and requirements
• Ability to match product with loading sheets
• Inspect product to ensure saleable condition with acceptable code dating
• Maintain a safe work environment
• Process all required paperwork and maintain adequate records for reporting and tracking
• Must follow all GMP, SQF & Safety Policies and Procedures
• Ability to operate a pallet jack and or fork lift in a safe manner
• Ability to add, subtract, multiply, and divide

Physical Demand: 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear.
• Good manual dexterity required for using a hook
• Balance-able to have good balance for pulling product, walking around in floor track, lifting full cases of product shoulder high.
• Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.
• Ability to lift up to 50 pounds
• Ability to frequently push and or pull up to 240 pounds while using a hook.
• Ability to work in all types of environments from various outside weather to inside conditions which can range in temperatures and humidity
• Exposure to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; the noise level in the work environment is usually moderate to loud.
• Majority of the day is spent working in a cold environment

Great Benefits including:

Paid holidays, Vacation, Pension, Health Insurance which is fully paid for by the employer, Eye and Dental Insurance, Life Insurance, Attendance Bonus.

• Please do not contact job poster about other services, products or commercial interests.
• Please, no phone calls about this position

Turner Dairy Farms, Inc. Delivery Driver/Salesperson will provide consistent, on-time delivery, and outstanding customer service for an assigned route.  Class B or Class A CDL license is required for this position. Must be able to drive standard manual transmission vehicles and not have a manual transmission restriction on their license. This is a full time position and you will be home every night.

Job Description:

• Deliver products to customers in a safe and timely manner. Products will be bulk loaded onto the truck and orders are picked off of the truck
• As a driver salesman you will also promote new and additional products to customers
• Provide a high level of customer service and solve customer issues as they arise
• Serve as primary interface with the customer
• Merchandising and rotation of products at the customer location
• Ability to work independently and as a team player
• Fuel and add oil daily and as needed to the truck and the truck refrigeration unit.
• Maintain a valid Class A or Class B Commercial driver license (without an automatic restriction)
• Maintain a current DOT medical card
• Know and comply with all DOT and FMCSA regulations
• Perform pre trip and post trip inspections
• Report to the garage truck mechanics of any mechanical issues with the truck
• Secure load at the start of the day and after each delivery stop
• Load and unload cases of products manually using a hook, hand cart, pallet-jack onto or off of the delivery truck
• Use of the truck rear lift gate in moving products
• Collection of empty cases at customer locations and unloading of those cases upon return to the dairy
• Submit route paperwork and customer collections daily including signed invoices, collections sheet, credit slips
• Work schedule will consist of covering other driver vacations or days off until a position for a regular route opens up.
• Ability to work over 40 hours per week. Depending on the schedule; ability to work over 10 hours in a day (4 days a week schedule) or over 8 hours in a day (5 day a week schedule)
• Unless assigned a route that works every Saturday, will need to work every 3 rd or 4th Saturday
• Work schedule could include working on a holiday. (No work on Thanksgiving, Christmas, or New Year Day)
• Starting time depends on the route worked and could be anywhere between midnight and 6 am.
• If not assigned to delivery on a regular route this person could be assigned to deliver special orders out of the dairy office
• Follow all required work safety practices and regulations.
• Follow Good Manufacturing Practices
• Perform other duties as assigned

Job Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication
• Ability to work in a fast paced environment
• Ability to add, subtract, multiply and divide in all units of measure
• Class B or Class A CDL license with air brake endorsement and with at least 1 year of driving experience
• Must be able to drive manual standard transmission trucks and not have a manual transmission restriction on the commercial driver license
• Prior history of employment providing customer service desired
• Must be able to drive, stand, walk, kneel, lift and bend for the entire shift
• Ability to lift, push or pull up to six cases of products (weighing up to 240 lbs)
• Ability to use a hand cart, dolly, pallet-jack, and hook to pull cases of products
• Ability to move 200 and up to 500 cases of products during the day
• Ability to use a dolly to move cases of products up curbs
• Ability to lift up to 50 lbs
• Ability to safely climb in and out of the truck cab and in and out of the rear of the truck multiple times a day
• Ability to work a lift gate safety
• Be able to work in different environments and weather conditions ranging from minus degrees to over 100 degrees. Snow, Rain, Sleet, Wind. Moderate noise, and slippery surfaces

Great Benefits including:

Paid holidays, Vacation, Pension, Health Insurance which is FULLY paid for by
the employer, Eye and Dental Insurance, Life Insurance, Attendance Bonus.

• Please do not contact job poster about other services, products or commercial interests.
• Please, no phone calls about this position